The Mirage Hotel and Casino

The Mir historic period Hotel and Casino (The Hotel Industry) By Gregory D. Tucker The condition hotel didnt appear until the 18th snow. It came from the French hotel, cock-a-hoop house, and originated in the Latin roots hospitium or hospes. Hospitality, hostile and hotels are all related words. The worry of identifying early travelers as friends or foes probably accounts for the conflict in significance Friendly travelers found shelter and accommodations through the hospitality of their hosts. As the song of travelers increased, soulal courtesy gave way to commercial enterprise. The hotel was born carrying with it a ending of hospitality.The hotel industry grew and flourished through the centuries by adapting to the changing social, business, and economic environment that label human progress. During the modern times, these stages have been labeled for easy reference. The 18th century was the agricultural age the 19th century, the industrial age. The 20th century has been the age of service. The sale of services, such as medicine, banking, education and hotelkeeping, has outpaced the manufacture and distribution of goods. The twenty-first century has applyed with that comparable service culture even as it launces what is ilkly to be the age of technology.The Mirage was built by developer Steve Wynn and designed by Joel Bergman. It opened in November 1989 and was the first resort that was built with the money of bulwark Street through the use of junk bonds. It was built on the site, erst occupied by the Castaways and previous to that, the Red Rooster Nite Club. The Mirage was the most dear(predicate) hotel-casino in history, with a construction cost of US $630 million. The hotels classifiable gold windows get their color from actual gold dust use in the tinting process. Hotels employ a many people with a variety of skills.Hotels have plumbers, accountants, bartenders, cooks, grounds managing directors, telecommunications experts, and computer trouble shooters. Depending on the size of it of the hotel will determine how many different specialists are required to take shape there. Managing all of the different types of people requires a organizational structure. The general manager is the person responsible for e verything that happens at the hotel. Because hotels never close and are open 24 time of days a day, some hotels use a rotating management docket to cover the night, weekend and holiday periods.The general manager supervises and controls all of the surgical incisions in the hotel. The aliment and Beverage Manager readys with the confront occasion in close coordination. They deal with the toil and service of food and beverage. Food production is headed by a Chef, or Executive Chef. Services range from in inhabit service, restaurant, the bar, and banquet and convention services. Every department that services guests travel within the province of the hotel manager. The hotel manager deals with every servic e except for Food and Beverage. The hotel manager reports to the General Manager.Some of the most outstanding areas of the hotel managers responsibility are the uniformed services, the concierge, telephone, and opposite departments. Hotel manager oversees the Uniformed Services department. This has include traditional jobs such as baggage porters, transportation clerks, elevator operators, bellpersons and entre attendants. In recent years however, this area of the hotel industry that is on free fall. several(prenominal) reasons include the fact that guests travel lighter todaythan before, suitcases have wheels, and fewer pieces of luggage means fewer trips from the car to the hotel room, meaning less demand for uniformed services.In addition, because of minimum wage laws, these non-essential services are being cut. The Concierge is an another(prenominal) department that the Hotel Manager oversees. The concierge is position that is mandated by an organization called The Interna tional Union of Concierges, in Paris, France. In Canada, this organization is called Les Clefs dor Canada. Members wear the Golden Keys as their symbol of professionalism. Before hotels started using electronic key cards the concierge was the person responsible for guarding the hotels keys. Today the role of the concierge includes many duties.The Front Office is an easily identifiable area of the tap. Functionally it is the heart of the hotel. Through the antecedent desk flows communications with every department of the hotel. The primary purpose of the hotel is to sell rooms. For large hotels room sales account for half of the hotels revenue. For miserableer hotels, room sales account for almost all of the hotels revenue. Hotel guests relate with the forepart desk. They go to the front desk to have all of their concerns and take met. It is the primary guest-service centre. bodily structure of the Front Office and Working Hours The front authority is located in the hotel lobb y.Front-desk computers have greatly reduced the amount of space the front office occupies. This has allowed for new lobby designs. A well designed lobby functions like a town centre. red-brick lobbies are ideal for networking, they offer small furniture that allows for privacy for cell-phone use, as well as intimacy for cocktail gatherings. Regardless, the lobby design must go forth easy access to the front office. Modern front desk design allows for impressing the guest. Factors such lighting, form, materials, and architecture are used to recruit the guests experience.Some front desks are nudged into lobby corners while others are lobbys focal point. Whichever design is used, the front desk needs to provide security to the employees and to the guests. Security is enhanced when the front office employees have an patent view of the lobby, all entry doors, and elevators. Hotels never close, so structure is very important. Work schedules in hotels must provide around the clock staf fing, especially at the front desk. There are three main substitutes in most hotels, the Day Shift, the Swing Shift, and the Graveyard Shift. about employees work an eight hour shift, five days a week, with two days off per week. Most employees prefer the Day Shift, which runs from 730am to 330pm. It allows for the usual workweek. Bellpersons prefer to work the swing shift, which runs from 330pm to 1130pm. During this shift is when arrivals and tips are the heaviest. The graveyard shift runs from 1130pm to 730am. This shift has the least guest activity, but it is important because it is when the night audit is completed. Building structure is in addition very important. If a hotel isnt feasible to the eyes it will be passed up.Hotels in conjugation America have changed considerably in recent years. Typically, these changes have been seen since the 1950s. Changes in room sizes, amenities, and bed sizes. Another interesting feature about grammatical construction structure are the cultural differences found in room and narrative numbering. The Mirage isnt like any other hotel, but in the same light it is. The attractions, the famous Volcano, the rooms, the restaurants and the staff are all different from other hotels/casinos and resorts, but the structure of this modern hotel is almost identical to any other hotel.Besides its construction, it is also considered noteworthy because it had set a new standard for Vegas resorts, and is also considered the father of todays Las Vegas. The Mirage was the first hotel casino to use security cameras full time. Prior to the Mirages arrival the city was experiencing a decline in tourism that began in the 70s. The Mirage is an organization that visualized transaction with customers in terms of a cycle of service, a repeatable era of events in which various people try to meet the customer needs and expectations at each point.When a customer considers the services that they required complete, it begins afresh when he or s he decides to come back for more. Works Cited James A. Bardi, Ed. D. , CHA, CHE Hotel Front Office Management John Wiley Sons Inc. 2007 Gary K. Vallen, Jerome J. Vallen Check-In Check-Out Managing Hotel Operation, March 2008 MGM Resorts International The Mirage. com 2013 Arnold M. mediaeval Blink and Youll Miss Him Las Vegas Review-Journal February 2007 Norm Clarke Mystere June 2003